Your protection starts at 12:01 a.m. (local time) the day after your account is created, once payment is current and activation is complete.
NOTE:
There is a 30-day waiting period before full coverage begins (including protection against accidental damages, device malfunctions/failures, theft, or lost phones).
If you’ve provided enough photo/video evidence and correctly completed all photo verification steps, the waiting period may be waived for cracked screens or back damage, but not for other types of accidental damage, malfunctions, theft, or lost/unrecoverable phones.
Be sure to follow all instructions provided within your account when adding photos and information for your items.
For phones, take the front and back images in a mirror using the phone's own front and rear cameras (see examples below).
Front Photo Example:
Back Photo Example:
For tablets: a photo of the tablet's "About" page in settings should also be provided by using another device (do not provide a screenshot), and the serial number of the device should be visible on the screen, as well as the entire front of the tablet being visible.
For laptops: please click here for instructions on photo requirements.
For TVs: please click here for instructions on photo requirements.
If you have questions about required device images, contact us here!
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