Your protection begins at 12:01 a.m. Standard Time at the location of your property the day after your account is created once payment is current and activation is completed.

There is a waiting period of 30 days before any coverage under your membership plan begins (including protection against accidental damages, device malfunctions/failures, theft, or lost phones). In situations where ample photo/video evidence is available, and all photo verification steps have been correctly completed for your item, this waiting period may be waived for cracked screen damages, but no other type of accidental damage, malfunctions, theft, or lost/unrecoverable phones.

Be sure to follow all instructions within your account for adding photos and information for your items. Photos of phones should be taken using the phone's cameras (front and rear) to provide pictures of the front screen and back of the device by taking the photos in front of a mirror.

Follow all instructions and examples provided in the AKKO Mobile or Web App.

Front Photo Example:

Back Photo Example:

For tablets, a photo of the tablet's "About" page in settings should also be provided by using another device (do not provide a screenshot) and the serial # of the device should be visible on the screen, as well as the entire front of the tablet being visible.

For instructions on photo requirements for laptops please click here.

For instructions on photo requirements for TVs please click here.