On a Mac:

  1. Click the "Apple" logo in top left corner of your screen

  2. Select "About This Mac."

On a PC:

  1. Go to "Settings"

  2. Click on “System"

  3. Click on “About"

Once you find the serial number:

  1. Type the serial number into the "Add item" information form in your account.

  2. When you take a photo of the "About page"

    1. Take a clear photo showing the entire screen and keyboard of your laptop

    2. Make sure the screen is powered on with the about page/system showing

    3. Then take a photo of the back/bottom of your laptop.

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