Here are the step-by-step instructions to protect your phone using our mobile app!
Download the app! Head to the App Store (iOS) or Google Play Store (Android) and download the "AKKO" app
Login using your phone number and password (If you are a new user log in with the temporary password sent to you via SMS and email)
To add your phone, press "Continue" to proceed to the add item page:
If you've already added an item on our website or want to add another item, navigate to the "Items" page using the menu bar at the bottom of the screen and press "Add item":
Select the "Electronics" item category for your phone:
Enter in your phone details as required to protect your item
Enter in your phone's purchase details as required to protect your item
Press "Okay, Ready!" to continue to add photos of your item (Be sure to follow all instructions so it is fully protected):
Add Front Photo: Press "Take Photo" to continue to add the front photo of your phone using your device's "selfie" camera. See this article for more instructions.
Add Back Photo: Press "Take Photo" to continue to add the back photo of your phone using your device's camera. See this article for more instructions.
Allow for Biometrics: Enabling this allows AKKO only to use biometrics to help you log into your account, and to confirm that the biometrics component on your device is working.
Allow Location Tracking: In case your phone is lost or stolen, we use this information to determine where your device is located (to check if it is retrievable), and to confirm its lost or stolen status, along with a required police report. See this article for more information on location tracking.
Allow Motion & Fitness Tracking: In case your phone is lost or stolen, we use this information to determine movement and distance traveled in case of a lost or stolen device. We use this information to confirm its lost or stolen status in corroboration with a required police report. For more information, see our article about enabling permissions
Scroll to the bottom of your item details page to upload a receipt photo so we can reimburse you accurately in the event of damage