For AKKO to provide theft and loss (phones only) protection with your plan, enabling location services set to “Always allow” on the AKKO mobile app is a requirement. Utilizing location services as a requirement for theft protection is the same practice that even Apple follows for their AppleCare+ plans (see here).
If you need to enable location services and set tracking to “Always allow” for the AKKO app on your device, you can follow the guides below:
Apple: Apple Location Tracking Help
Samsung: Samsung Location Tracking Help
Other Android phones: Android Location Tracking Help
NOTE:
For a theft claim of any item, tracking must be activated on your device on file.
Our mobile app logs your location history and sends it securely to a cloud-based database hosted on Google Cloud Platform.
This location data is kept completely private and if you have a claim to file for a stolen device, only a limited time window of your device’s location is viewable by one of our claims team supervisors for verification in order to validate and process your claim.
If you’d prefer to not have location services enabled, that’s no problem! You’ll still have full protection against accidental damage and be eligible for mechanical breakdowns from your plan.