In order to provide theft protection with your plan (or protection for a lost/unrecoverable phone), enabling location services set to “Always allow” on the AKKO mobile app is a requirement. If you’d prefer to not have location services enabled, that’s no problem! You’ll still have full protection against accidental damages and eligible mechanical breakdowns from your plan.

For a theft claim of any item, tracking must be activated on your device on file.

Utilizing location services as a requirement for theft protection is the same practice even Apple follows for their AppleCare+ plans (see here).

Our mobile app logs your location history and sends it securely to a cloud-based database hosted on Google Cloud Platform.

This location data is kept completely private and if you have a claim to file for a stolen device, only a limited time window of your device’s location is viewable by one of our claims team supervisors for verification in order to validate and process your claim.

If you need to enable location services and set tracking to “Always allow” for the AKKO app on your device, you can follow the below guides to access the appropriate settings: