In the event of a device replacement, AKKO gets the rights to the damaged device after the funds are sent for the replacement. This means that AKKO will send you a prepaid shipping label to mail the damaged device to us!
Items to be mailed to us in the event of a device replacement include portable electronic devices such as phones, laptops, tablets, smartwatches, gaming consoles, etc.
NOTE: You must send your damaged device to us; otherwise, a non-returned item fee will be applied to your account if we don't receive the damaged device within 30 days of receiving your reimbursement.
Before shipping your device, you must remove your iCloud or Google activation lock. If a device is returned but locked, your account will be charged a $150 fee.