How to provide a verification video for damage to the back of my phone

To verify your phone once your claim is filed, our team will ask for a video of your phone while the screen is displaying the unique ID number located in the AKKO mobile app.

Here are step by step instructions on how to capture your evidence video correctly.

Step 1: Launch the camera app from another phone, tablet or laptop

Using a different device’s camera, capture the entire screen and back of the device so any and all damage can be seen as well. The video must be filmed in one continuous shot and you must touch the screen and scroll up/down, or type on the keyboard.

Step 2: Ensure the unique ID can be seen clearly on your phone screen

Your unique ID number can be located in the app on the “Your Claims” page within your account or the login page at the very button of the screen before you sign in.

​Here is an example video that shows your device ID number on the "Claims" page within your account (under the heading that says "Your Claims" at the top of the page):

Here is an example photo that shows your device ID number on the login page (at the very bottom of the screen):

Once the video is reviewed by our claims team and the device has been successfully verified, we will reach out to provide next steps!