If you've recently had a claim and your device was replaced, then be sure to add it to your AKKO account. You can do this the same way you initially added your device to your account.

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You'll first want to log into your AKKO account, go to the "items" and click the old device that was damaged/stolen and tap “delete”.

Then, click "Add new item" and add your new replacement device to your plan!

Follow the same steps of adding its information and photos so it is fully verified. You can read our article here for step-by-step instructions for adding photos.

If you need additional assistance please reach out to our support team!