If you've recently had a claim and your device was replaced, then be sure to add it to your AKKO account the same way you did when you initially signed up.
To do this, you'll first want to login to your AKKO account, go to the "items" tab, and click the old device that was damaged/stolen and choose to "delete" it.
Then, click "Add new item" and add your new replacement device to your plan!
Follow the same steps of adding its information and photos so it is fully verified. You can refer to our article on doing so here.