If you lose one of your belongings, you'll need to determine whether the situation qualifies as theft or a “mysterious disappearance” (i.e., misplaced or unrecoverable, like falling into a lake).
You can use tools like Find My and Google's Find My Device to try to recover your phone. Take screenshots or record evidence of your attempts to recover your phone to provide the most complete set of evidence with your claims.
If you have an Android device: Make sure Find My Device is working and enabled. Make sure you can see the device on a map displaying "last known location" along with the device name, make, and model. Here is a direct link to Find My Device.
If you have an iPhone: While Find My may ping the last known location of your device, it does not provide a history of your device's location, which can help provide proof of theft or help recover it. In addition to Find My, download the Google Maps app and ensure it is set to allow location access at all times. Here is a direct link toGoogle Maps.
NOTE:
Loss protection is for phones only.
For theft and loss claims, it is required that you show proof of ownership.
To receive reimbursement for a stolen, lost, or unrecoverable item, you must have location tracking fully enabled in the AKKO Mobile App on your phone.
Even if your phone is not the stolen, lost, or unrecoverable item, we will use the tracking from your phone for the claim. You will be prompted to enable all settings in the AKKO app when setting up your account. Ensure location tracking is set to "Always allow".
The protection you get with one of AKKO's protection plans will cover theft of any item if indicated in your plan overview and inclusions, but it will only cover one (1) incident of “mysterious disappearance” of a phone per 12 month period and be subject to the same replacement/theft deductible for your phone model as indicated in your account or on AKKO's website under all other phone deductibles.