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How to provide a photo of my device's ID
How to provide a photo of my device's ID
Updated over 2 years ago

To verify your phone, our team may ask for a photo of it after you've filed a claim with the ID of your device visible on the screen.

When you take this photo, be sure it is not a screenshot, and captures the entire screen so any and all damage can be seen as well.


​Here is an example photo that shows your device ID on the "Claims" page within your account:

Here is an example photo that shows your device ID on the login page:

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